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Customer Service

<span style="color:blue">Customer Service </span>
Item# CSTR22
$400.00, 2 trainees for  $750.00, 3 trainees for  $1,050.00, 4 trainees for  $1,300.00, 5 trainees for  $1,500.00, 6 trainees for  $1,650.00, 7 trainees for  $1,750.00
2012 Customer Service Training - 8:30 AM to 4:30 PM. If you are not the attendee, please add the name and email addresses for each attendee in the 'Register for Class' Menu or send an email. Thanks.: 

Description

Customer Service

Register for this class at least 21 days in advance. This class is Guaranteed to Run. However, if there are no registrations within 21 days of the class, the class may be rescheduled. Register by clicking on the "Register for Class" button above. Note: If you want to make sure the class runs or you have a seat for yourself make your purchase at least 3-4 weeks in advance. However, if this class is showing up here it means there are still seats available. Only 8-11 seats are available for the class depending on training room designated.

This is a one day class.

Time & Date: See above menu

Location - Bellevue: SmartPath LLC Training & Consulting, 2018 156th Ave NE, Bellevue, WA 98007

Classes are small and will not contain any more than 11 trainees. If you must have a date please sign up early. We suggested scheduling your class 2-4 weeks in advance. When you click on the "add to cart" button you will both sign up and register. If you are paying by cashier's check or cash please email or call Nereda with class attendee details, etc.

Methods of training: Lecture, Group discussion, instructor-led input, group activities, and story boarding.

This class covers

What is Quality service?


Who are our customers?


The 5 key elements of customer service


Includes how to identify customer expectations



The Process of Customer Service - How To Provide Quality Customer Service.


This builds on the 5 key elements


Discusses continual identification of customer expectations

and the influences of

• first impressions

• tone of voice

• body language

• doing it right the first time

• managing the customer's expectation

• how to resolve complaints quickly and courteously on first contact • building customer confidence in your service.
Developing a customer service standard for you and your organization


Story boarding activity: Taking what we have learned and building an improved customer service standard to enhance your team


Directions to SmartPath LLC, 2018 156Th Ave NE, Bellevue WA 98007.


Coming from the West

Take 520E towards Redmond

Take Exit 148th Ave South

Turn left onto NE 20th St

Left on 156th AVE NE

Turn right into first driveway

Go straight up the hill to the first stop sign. It's the next building on the left after the STOP sign. You can park to the right of the STOP sign or in front of the building. There is always plenty of parking and it's easy. We are in the Regus building in the Unigard Park. Parking is free.