Change Management for Support Centers

Intended Audience: Anyone who wants to understand Change Management principles and practices, especially those who have been tasked with setting up or improving a Change Management system.

Click Here To Pre-register Without Paying. See More information below.

Class Length: 1 day

Class Times: 8:00 a.m. – 4:30 p.m

Class Size: 3-11 persons

Location: Bellevue: SmartPath LLC, 2018 156th Ave NE, Bellevue, WA 98007. Parking, Tea & Coffee are free.

Do you find change management to be confusing and a waste of time? Learn the purpose and objectives of change management, the supporting process, and the tools and templates for an implementation roadmap.

Learn key concepts such as classification, risk analysis, forward schedule of change, service availability projections, standard change models, and post-implementation review. You will also explore how the change management process and project management process work together.

Topics to be covered:

• The purpose/goal/objective of change management

• The value change management brings to your business or organization

• Key concepts such as classification, risk analysis, forward schedule of change, service availability projections, standard change models, change management and project management collaboration, and post implementation review

• Key roles and responsibilities

• Critical success factors and key performance indicators for change management

• Methods for assessing the maturity of your current change management process

• How to draft change management policy

Directions to SmartPath LLC, 2018 156Th Ave NE, Suite 100, Bellevue WA 98007.

Coming from the West

Take 520E towards Redmond

Take Exit 148th Ave South

Turn left onto NE 20th St

Left on 156th AVE NE

Turn right into first driveway

Go straight up the hill to the first stop sign. It's the next building on the left after the STOP sign. You can park to the right of the STOP sign or in front of the building. There is always plenty of parking and it's easy. We are in the Regus building in the Unigard Park. Parking is free.

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Please complete your registration interest in joining this Class by leaving your email address and telephone number only. We will email you when this class is guaranteed to run or call you if we can’t reach you by email. This class will be a guaranteed-to-run class with a minimum of three trainees. Once three people have shown registration interest we will send you the link to complete the registration and pay for the course.

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