ITIL V3 Foundation Online Training Course

Author: Glenfis
ISBN 13: 5038470030918
Published by: Glenfis
Date Published: 10/2009
User level: Beginner/Intermediate

This comprehensive online training course will provide you with all the knowledge you need to prepare you for your ITIL V3 Foundation exam. Fully accredited by an APMG certified ITIL examination institute, the course is interactive throughout and learning is reinforced with practice examples and focused questions.

The course should take 8-10 hours to complete, and is equivalent to a three day training course. At the end of the course there is mock exam containing 40 questions randomly generated from a database of 150 questions.

System Requirements:

Pentium II (350 MHz) or later / G3 (350MHz) or later
Windows 98 or later / Mac OS 9 or later
64MB RAM (128MB recommended)
Monitor 800x600 (1024x768 recommended)
Internet connection (broadband recommended)
Internet Explorer 6.0, Netscape 7.x, Firefox 1.x,
CompuServe 7, AOL 8, Opera 7.11 or later
Browser configuration: Cookies enabled, Pop-up Blocker disabled, JavaScript enabled
Macromedia Flash Player 6.0 or later
Sound card with loudspeakers or headset


Subscription: 90 days.

Table Of Contents

Module 1 Introduction and Basics concept:

Business & IT Integration, Strategic Management Processes, Functions and Processes, Controls within the IT, RACI Model, Quality, Utility & Warranty, Metrics and Measurement-Systems

Module 2 Service Lifecycle:

Lifecycle-Concept, Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement

Module 3 Service Offerings and Agreement:

Service Strategy Process, Portfolio Management, Service Catalogue Management, Service Level Management, Supplier Management, Service Reporting, Financial Management

Module 4 Planning, Protection and Optimization:

Demand Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management

Module 5 Release control and validation:

Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Evaluation, Knowledge Management

Module 6 Operational support and analysis:

Request Fulfilment, Event Management, Incident Management, Problem Management, Access Management, Service Desk, Operation Management, Technical Management, Application Management