ITIL V3 Foundation Bridge Online Training Course

Product Information

This comprehensive online training course will provide you with all the knowledge you need to prepare you for your ITIL V3 Foundation Bridge exam. Fully accredited by an APMG certified ITIL examination institute, the course is interactive throughout and learning is reinforced with practice examples and focused questions.

The course should take 3-4 hours to complete. At the end of the course there is mock exam containing 20 questions randomly generated from a database of 150 questions.

Prerequisites:

ITIL V2 Foundation certification

System Requirements:

Pentium II (350 MHz) or later / G3 (350MHz) or later
Windows 98 or later / Mac OS 9 or later
64MB RAM (128MB recommended)
Monitor 800x600 (1024x768 recommended)
Internet connection (broadband recommended)
Internet Explorer 6.0, Netscape 7.x, Firefox 1.x, CompuServe 7, AOL 8, Opera 7.11 or later
Browser configuration: Cookies enabled, Pop-up Blocker disabled, JavaScript enabled
Macromedia Flash Player 6.0 or later
Sound card with loudspeakers or headset


Subscription: 90 days

Table Of Contents

Module 1 Introduction and basic concept:

Business & IT Integration, Strategic Management Processes, Functions and Processes, Controls in the IT, RACI Model, Quality Aspects, Utility & Warranty, Metrics and measurement systems and the principles of the Service Lifecycles

Module 2 New and changed processes:

Service Portfolio Management, Demand Management, Service Catalog Management, Supplier Management, Security Management, IT Service Continuity Management, Change Management, Release and Deployment Management, Service Knowledge Management, Problem Management, Event Management, Access Management, Request Fulfilment and the functions in Service Operation