ITILV3 Continual Service Improvement Online Training Course

This comprehensive online training course will help you to prepare you for your ITIL V3 Continual Service Improvement (CSI) exam. Fully accredited by an APMG certified ITIL examination institute, the course is interactive throughout and learning is reinforced with practice examples and focused questions.

The course should take 4-5 hours to complete.

The course contains a printable sample exam paper with full answers and explanations.

Prerequisites:

ITIL V3 Foundation Certificate

System Requirements:

Pentium II (350 MHz) or later / G3 (350MHz) or later
Windows 98 or later / Mac OS 9 or later
64MB RAM (128MB recommended)
Monitor 800x600 (1024x768 recommended)
Internet connection (broadband recommended)
Internet Explorer 6.0, Netscape 7.x, Firefox 1.x, CompuServe 7, AOL 8, Opera 7.11 or later
Browser configuration: Cookies enabled, Pop-up Blocker disabled, JavaScript enabled
Macromedia Flash Player 6.0 or later
Sound card with loudspeakers or headset

Subscription: 90 days

Table Of Contents

Module 1 Introduction and Basic Concepts:

Business & IT integration Strategic Management Processes Functions and Processes Principles of the Lifecycle Phase Continual Service Improvement

Module 2 CSI Processes:

Service Reporting Financial Management Demand Management Service Level Management

Printable sample exam paper with full answers and explanations