ITIL V3 Service Operation Online Training Course

This comprehensive online training course will help you to prepare you for your ITIL V3 Service Operation exam. Fully accredited by an APMG certified ITIL examination institute, the course is interactive throughout and learning is reinforced with practice examples and focused questions.

The course should take 4-5 hours to complete.

The course contains a printable sample exam paper with full answers and explanations.

Prerequisites:

ITIL V3 Foundation Certificate

System Requirements:

Pentium II (350 MHz) or later / G3 (350MHz) or later
Windows 98 or later / Mac OS 9 or later
64MB RAM (128MB recommended)
Monitor 800x600 (1024x768 recommended)
Internet connection (broadband recommended)
Internet Explorer 6.0, Netscape 7.x, Firefox 1.x, CompuServe 7, AOL 8, Opera 7.11 or later
Browser configuration: Cookies enabled, Pop-up Blocker disabled, JavaScript enabled
Macromedia Flash Player 6.0 or later
Sound card with loudspeakers or headset

Subscription: 90 days.

Table Of Contents

Module 1 Introduction and Basic Concepts:

Business & IT Integration
Strategic Management Processes
Functions and Processes
Principles of the Lifecycle Phase Service Operation

Module 2 Service Operation Processes:

Request Fulfillment
Incident Management
Event Management
Problem Management
Access Management

Module 3 Service Operation Functions:

Service Desk
Technical Management
Operation Management
Application Management


Printable sample exam paper with full answers and explanations