ITIL V3 Service Strategy Online Training Course

Author: Glenfis
ISBN 13: 5038470030932
Published by: Glenfis
Date Published: 10/2009
User level: Intermediate/Advance


This comprehensive online training course will help you to prepare you for your ITIL V3 Service Strategy exam. Fully accredited by an APMG certified ITIL examination institute, the course is interactive throughout and learning is reinforced with practice examples and focused questions.

The course should take 4-5 hours to complete.

The course contains a printable sample exam paper with full answers and explanations.

Prerequisites:

ITIL V3 Foundation Certificate

System Requirements:

Pentium II (350 MHz) or later / G3 (350MHz) or later
Windows 98 or later / Mac OS 9 or later
64MB RAM (128MB recommended)
Monitor 800x600 (1024x768 recommended)
Internet connection (broadband recommended)
Internet Explorer 6.0, Netscape 7.x, Firefox 1.x, CompuServe 7, AOL 8, Opera 7.11 or later
Browser configuration: Cookies enabled, Pop-up Blocker disabled, JavaScript enabled
Macromedia Flash Player 6.0 or later
Sound card with loudspeakers or headset


Subscription: 90 days

Table Of Contents

Module 1 Introduction and basic concept:

Business & IT Integration
Strategic Management Processes
Functions and Processes
Controls in the IT
RACI Model
Quality Aspects
Utility & Warranty
Metrics and measurement systems and the principles of the Service Lifecycles

Module 2 New and changed processes:

Service Portfolio Management
Demand Management
Service Catalogue Management
Supplier Management
Security Management
IT Service Continuity Management
Change Management
Release and Deployment Management
Service Knowledge Management
Problem Management
Event Management
Access Management
Request Fulfilment and the functions in Service Operation

Printable sample exam paper