Kathleen Weiss, BS, BA, PMP

Education:

BS, Electrical Engineering Minnesota State University, Mankato, MN - Summa Cum Laude

BA, Psychology, Hamline University, St. Paul, MN - Summa Cum Laude, BA, Psychology

Certifications & Recent Coursework:
• PMP (Project Management Professional) Certification received, Project Management Institute. June 2011
• South Seattle Community College & Highline Community College: CSS & XHTML, PHP & MySQL, ASP.Net, Microsoft Project, Microsoft Visio, Mastery of Business Fundamentals, Java & AJAX Programming, 2010
• Other Skills: Microsoft Office 2010: Word, Excel, PowerPoint, Access, Outlook, Project, Publisher, Visio, SharePoint, InfoPath

Summary of Project Management Skills
1. PMP® certified with more than ten years of progressive responsibility and leadership in project and team management in a high-performing software development group at Microsoft.
2. Customer-focused, resourceful management professional. Expert at making order from chaos in software development, getting the project defined and completed on time and within budget. Able to turn-around customer service challenges, saving millions of dollars over the product lifespan by preventing recall class software bugs, and at the same time reducing the man-hours required for product testing (reducing staff from four test teams to one, while maintaining multiple products released in 7 localized languages world-wide).
3. Effective team leader with statistical and metric expertise. Able to analyze and efficiently coordinate planning, facilitating rapid implementation and completion of initiatives.
4. International product experience with a strong customer service and satisfaction focus. Customer focus demonstrated in running one of the most highly rated beta programs at Microsoft for many years, and in originating the Customer Experience Improvement Program (CEIP) in a flagship education product line in one of the largest IT companies.

Industry Experience: • American Red Cross, Disaster Services Technology (DST) Training Administrator: 2011 – present. Managing DST101 Training including both the DST Learning Management System (LMS) and SABA (the Red Cross National LMS)
• Microsoft Corporation, Education Products Group: 1997–2010
o Positions held: Software Test Team Lead, Encarta Encyclopedia
o Release Program Manager; Software Development Engineer in Test