Welcome to project management certification, PMP, Program Management, Agile, Business Analysis, Professional Scheduling and other related training

Obtaining Customer Feedback

This class cover hours to Manage and Collect Customer Feedback

Class Objectives
Learn how to resolve issues and collect the voice of the customer

Skills & Tools
Kano model
Net Promoter
Nominal Group Technique
Interrelationship diagrams
Run Charts
VOC

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PMI, the Registered Education Provider logo, PMP, PgMP, PfMP, CAPM, PMI-ACP, PMI-PBA, the PMI logo, and PMBOK are marks of the Project Management Institute, Inc.