Obtaining Customer Feedback
![Obtaining Customer Feedback](https://s.turbifycdn.com/aah/yhst-40879702535085/obtaining-customer-feedback-23.jpg)
This class cover hours to Manage and Collect Customer Feedback
Class Objectives
Learn how to resolve issues and collect the voice of the customer
Skills & Tools
Kano model
Net Promoter
Nominal Group Technique
Interrelationship diagrams
Run Charts
VOC
Class Objectives
Learn how to resolve issues and collect the voice of the customer
Skills & Tools
Kano model
Net Promoter
Nominal Group Technique
Interrelationship diagrams
Run Charts
VOC